Privacy Policy for Medspa London Ltd

 
Effective Date: January 2023
 
We are committed to protecting the privacy and personal data of our clients. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with UK GDPR and applicable data protection laws.
 
1.⁠ ⁠Who We Are
 
Medspa London Ltd is a physical aesthetics clinic based in London, offering advanced beauty and medical aesthetic treatments.
 
2.⁠ ⁠What Information We Collect
 
We may collect the following types of personal data:
 
•Name, date of birth, address, phone number, email
•Medical history relevant to your treatments
•Photos (before and after treatment)
•Payment details (processed via secure platforms)
•IP address and browsing data when you visit our website
•Marketing preferences and communication history
 
3.⁠ ⁠How We Use Your Data
 
We use your data to:
 
•Book and manage appointments via Fresha
•Assess your suitability for treatments
•Maintain treatment and medical records
•Send confirmations, reminders, and follow-up messages
•Share relevant offers, promotions, or updates (if you’ve opted in)
•Improve our services and marketing effectiveness
 
4.⁠ ⁠Sharing Your Information
 
We only share your data with:
 
•Fresha (our booking and client management platform)
•Advertising platforms (Google, Meta/Facebook/Instagram) with consent
•Regulatory or legal bodies if required by law
We never sell your information to third parties.
 
5.⁠ ⁠Marketing Communications
 
We may send you updates about new treatments or special offers, but only if you’ve opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
 
6.⁠ ⁠Data Security
 
Your data is securely stored on encrypted systems with access restricted to trained and authorized personnel. We take all reasonable precautions to protect your information from loss, misuse, or unauthorized access.
 
7.⁠ ⁠Your Rights Under UK GDPR
 
You have the right to:
 
•Access the personal data we hold about you
•Correct inaccurate or outdated information
•Withdraw consent for marketing at any time
•Request deletion of your data (subject to medical recordkeeping laws)
•File a complaint with the Information Commissioner’s Office (ICO)
 
8.⁠ ⁠How Long We Keep Your Data
 
Medical records are kept for a minimum of 7 years in accordance with legal and clinical guidelines. Marketing and booking information is kept until you unsubscribe or request deletion.
 
9.⁠ ⁠Contact Us
 
If you have any questions about your data or want to exercise your rights, please contact us at:
 

Medspa London Ltd

18 Exhibition House, Unit 16
Addison Bridge Place
Kensington
London
W14 8XP

Give your body the care it deserves, with guidance and support at every step.

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With access to

24 Hour

Emergency

Assistance

Round-the-clock support with fast, reliable help whenever an emergency arises.

Service Recipient Says

Krestina Soshnina

I had a fantastic experience at Med Spa London! I came in for a facial lifting treatment using their advanced technology, and I’m honestly so impressed with the results. My face looks noticeably younger, more lifted, and refreshed — all while still looking natural. The team was professional, kind, and made me feel completely at ease throughout the process. Highly recommend Med Spa London for anyone looking to enhance their look with expert care
Shaloni Somani

I have had a few treatments at Medspa London, each time my expectations have been succeeded. I highly recommended the hydro facial and and also the vitamin drip treatments. My skin feels amazing and really hydrated. Thank you Nadia for looking after me.

Azadeh Esfahaniha

I love this clinic! Nadia is wonderful—professional, kind, and considerate. She put me at ease, answering all my questions and concerns. I felt safe, relaxed, and received excellent care and advice. I highly recommend Medspa London; it's the best place for Botox treatments!
Grecia De la Paz

I came for a microneedling session. Nadia was super caring and explained the whole treatment and benefits. She made me feel super safe the whole process and used top quality medical products for my skin to be at its best. Can’t recommend her enough!
ABBAS AFSHIN ESFAHANI

I visited Medspa London for PRP treatment with Nadia. Initially, I was quite nervous, but Nadia explained the entire procedure, which put me at ease. The treatment went smoothly, and the results were excellent. I highly recommend Medspa London for their professionalism. Thank you!

Sabrin Khasaf

I highly recommend this clinic. I've been a regular visitor for some time now, and I'm consistently impressed by the kindness and professionalism of my aesthetician. The scenery is beautiful, and the atmosphere is always pleasant and peaceful. The clinic maintains 100% hygiene at all times. Every detail of the procedure is thoroughly explained, and I always feel well taken care of. The prices are great, and they are open 7 days a week. 10 out of 10. Thank you!
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